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Atelier Tuesdays — 20% Off All Seasonal Arrangements (Discount auto-applied at checkout)
Cut flowers are perishable, so we replace rather than refund. The specific replacement product is at
our discretion: to allow us to investigate the issue, we do not replace an item with the exact same
product, and we always aim to replace with a product of equal or greater value as inventory
availability permits.
A replacement is non-transferable — it is for the original recipient only.
Replacements must be scheduled within 7 days of the issue being reported. The offer is no longer
valid 7 days after we have replied to your email, so please stay in touch until the issue is resolved.
For quality issues with cut-flower bouquets, send photos and feedback within 24 hours of
delivery. Quality complaints reported after that window are not eligible for replacement: there is no
way to substantiate that the issue was ours and not user error, and we cannot account for the growing
conditions or the level of care a composition receives once your recipient has it.
We do not offer cash refunds for perishable goods. If we cancel an order before it is prepared, or if
a price was listed in error and we decline the order after taking payment, we refund it in full to
the original payment method.
Gift cards do not expire and carry no fees. They are redeemable against any order on
store.buunch.com and are not exchangeable for cash except where the law requires.
A subscription period already in preparation is not refundable. Future deliveries can be skipped or
cancelled by writing to caroline@buunch.com at least 48 hours before the next scheduled delivery.
caroline@buunch.com — include your order number and, for a quality issue, a photo.
